Customer Service And Forwarding New York (m/f/D) 100%
Agile in action. Flexible in mindset.
No matter which route valuables take, our highly motivated and professionally trained employees ensure their safe, secure and timely transportation and storage. Whether by road, air or sea, or within our own high-security storage facilities, we provide specialized solutions for assets requiring security measures beyond standard logistics.
Founded in 2018, Helveticor combines extensive expertise in high-security logistics, valuable asset transportation and pharmaceutical solutions with the transport and warehousing capabilities of Swiss family-owned company Planzer. Building on this strong foundation, we are now expanding into North America, creating exciting new opportunities as we continue to grow.
We are now expanding to North America with many exciting opportunities that will arise.
Responsibilities
• Coordinate customer service and freight forwarding activities for high-value cargo shipments with customers, partners, agents and international affiliates
• Monitor and coordinate domestic, inbound and outbound shipments from origin to final destination, ensuring secure, timely and reliable execution
• Ensure effective communication, shipment updates and information flow across all involved internal and external parties
• Handle shipment-related documentation, operational requirements and customer inquiries in accordance with established processes and security standards
• Monitor operational issues, delays or deviations and coordinate appropriate follow-up to ensure smooth shipment execution and service quality
• Support KPI monitoring and reporting while contributing to the continuous improvement of operational processes and customer service performance
Requirements
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or a related field
• 5+ years of relevant experience in the armored car or secure logistics industry, with a freight forwarding background involving valuable commodities
• Strong understanding of freight forwarding processes, including domestic, inbound and outbound shipment coordination
• Strong customer orientation combined with excellent coordination, organisational and communication skills
• Structured and solution-oriented working style with the ability to work independently in a fast-paced, security-sensitive environment
• Valid driver’s license and passport
We offer
• A responsible position within our specialised U.S. customer service and freight forwarding operations
• A high level of personal responsibility and the opportunity to actively contribute to the development of our U.S. operations
• A varied and challenging role within the international high-value logistics and security sector
• Direct involvement in the development and expansion of our business activities in the United States
• Close cooperation with customers, international partners, our global locations and international team
• A dynamic, professional and international working environment
• State-of-the-art infrastructure and specialised operational processes
• Regular training and professional development opportunities
• Long-term development opportunities within an internationally growing company
Interested?
We look forward to receiving your complete application by email, including the following mandatory and up-to-date documents:
• CV with photograph (complete and continuous five-year history)
• Copy of ID/passport or residence permit
• Copies of diplomas, certificates and driving licence
• Clean Motor Vehicle Record (MVR), criminal record check and credit and insolvency check (each issued or completed no more than one month ago)
Place of Work: Jamica, NY 11432
Starting Date: Immediately or by mutual agreement
Helveticor AG
Vania Uysal
HR
Tel: +41 44 847 39 07
E-Mail
hr.usa@helveticor.ch
